Can I Cancel My Order?Updated a day ago
Can I Cancel My Order?
Yes — PNW Sanitary allows order cancellations on any order that has not yet shipped. Because we process orders quickly, we recommend submitting your request as soon as possible.
Please email your cancellation request to:
[email protected]
Required Information
To help us locate your order quickly, include the following details:
- Your order number
- The email address used at checkout
When an Order Cannot Be Cancelled
Once an order has been packaged for shipment or has left our Olympia, Washington warehouse, it is no longer eligible for cancellation or modification.
You may still return eligible items by submitting a request through your customer account. Standard return eligibility and restocking fees apply.
How We Process Cancellation Requests
Upon receiving your email, we will make every effort to intercept the order before it is handed off to the carrier. While we cannot guarantee cancellation in all cases, we will notify you promptly once your request is reviewed.
Need to Return an Order Instead?
If your order has already shipped and you no longer need some or all items, please submit a return through your customer account. For full return details, including eligibility and restocking fees, see:
Need Assistance?
If you have questions about whether your order is eligible for cancellation or need help initiating the process, please contact our support team at [email protected].