Learn how to submit a return through your PNW Sanitary account, including eligibility requirements, restocking fees, packaging guidelines, and refund processing.

<h3 id="return-eligibility">Return Eligibility</h3><p>PNW Sanitary accepts returns on <strong>new, unused items</strong> within <strong>30 days of delivery</strong>. Returned items must be in resalable condition and include all applicable packaging.</p><p>Please note:</p><ul><li>Original shipping charges are non-refundable</li><li>PNW Sanitary does not reimburse return shipping for correctly shipped orders</li><li>All eligible returns are subject to a <strong>15% restocking fee</strong></li></ul><h3 id="items-not-eligible-for-return">Items Not Eligible for Return</h3><ul><li>Used, installed, or modified items</li><li>Items with scratches, dents, or visible wear</li><li>Products missing original packaging (when applicable)</li><li>Custom-built or special-order items</li><li>Clearance or discontinued items</li><li>International orders (final sale)</li></ul><h3 id="no-exchanges-offered">No Exchanges Offered</h3><p>PNW Sanitary does not offer traditional exchanges. If you need a different item, please submit a return for a refund and place a new order through our website.</p><div style="border:1px solid #ddd; padding:12px; margin-bottom:14px; border-radius:4px;">Refunds for approved returns are issued to the original payment method once the item is received and inspected at our Olympia, Washington facility.</div><h3 id="how-to-submit-a-return">How to Submit a Return</h3><p>All returns must be initiated through our <strong>self-serve returns system</strong> in your PNW Sanitary customer account.</p><ol><li><strong>Log in to your account</strong> on our website.</li><li>Enter the email address used at checkout and click <strong>Continue</strong>.</li><li>Check your email for the six-digit verification code and enter it to access your account.</li><li>Select the order you wish to return and click <strong>Request return</strong>.</li><li>Choose the item(s) to return and select a return reason.</li><li>Add an optional note for our team and click <strong>Request return</strong> to submit.</li></ol><p>If you experience any issues accessing your account, please contact our support team at <strong>support@pnwsanitary.com</strong>.</p><h3 id="return-packaging-guidelines">Return Packaging Guidelines</h3><p>Stainless steel fittings and components are heavy and can be damaged if not packed correctly. To ensure your return is accepted, items must be packaged with the same level of protection used during shipment from our warehouse.</p><p><strong>Items that arrive scratched, dented, or damaged due to inadequate packaging may not be eligible for a refund.</strong></p><h3 id="refund-timeline">Refund Timeline</h3><p>Once your return is delivered and inspected at our Olympia facility, refunds are typically processed within <strong>one business day</strong> back to the original payment method. You will receive an email confirmation when the refund is issued.</p><h3 id="if-your-order-arrived-damaged-or-missing-items">If Your Order Arrived Damaged or Missing Items</h3><p>If your shipment arrived damaged or with missing products, please notify the delivery driver immediately and contact our support team within <strong>three business days</strong>.</p><p>Please include:</p><ul><li>Your order number</li><li>Your name and email address</li><li>Photos of the damaged packaging and products</li></ul><p>Claims submitted after three business days may not be eligible for replacement.</p><h3 id="if-you-received-the-incorrect-product">If You Received the Incorrect Product</h3><p>If we shipped the incorrect item, please contact us promptly with your order number and a photo of the incorrect product. We will:</p><ul><li>Provide a prepaid return label</li><li>Resend the correct item at no additional cost</li></ul><h3 id="product-compatibility-notice">Product Compatibility Notice</h3><p>The customer is responsible for verifying product compatibility before checkout. Shipping charges cannot be refunded for orders placed with mismatched or incompatible items.</p><h3 id="need-assistance">Need Assistance?</h3><p>If you need help initiating a return or have questions about eligibility, please contact our support team.</p>

How Do I Return an Item?

If PNW Sanitary shipped an incorrect item, we will correct the issue promptly. Learn what information to send and how replacements are handled.

<h3 id="if-you-received-the-incorrect-item">If You Received the Incorrect Item</h3><p>If PNW Sanitary shipped an incorrect product, we will correct the issue promptly. Please contact our support team right away so we can verify the error and arrange a replacement.</p><p>When contacting support, include the following information:</p><ul><li><strong>Your order number</strong></li><li><strong>The email address used at checkout</strong></li><li><strong>A clear photo of the item received</strong> (please ensure the product label or identifying features are visible)</li></ul><p>You can reach our team at:<br><strong>support@pnwsanitary.com</strong></p><h3 id="what-happens-next">What Happens Next</h3><div style="border:1px solid #ddd; padding:12px; margin-bottom:12px; border-radius:4px;"><strong>If PNW Sanitary shipped the wrong item:</strong><br>We will provide a prepaid return label and ship the correct item at no additional cost. All related shipping charges are fully covered.</div><div style="border:1px solid #ddd; padding:12px; margin-bottom:12px; border-radius:4px;"><strong>If the item received matches the order placed:</strong><br>A return may still be possible if the item is unused and eligible. In this case, the return must be submitted through your PNW Sanitary customer account, and standard return policies and restocking fees will apply.</div><h3 id="how-to-return-an-incorrectly-ordered-item">How to Return an Incorrectly Ordered Item</h3><p>If the item shipped is correct but no longer needed or was ordered by mistake, please submit a return request through your customer account:</p><ul><li>Log in using the email address used at checkout</li><li>Select the correct order</li><li>Click <strong>Request return</strong></li><li>Choose the item(s) and reason for return</li></ul><p>All standard eligibility rules, restocking fees, and packaging guidelines apply.</p><h3 id="product-compatibility-notice">Product Compatibility Notice</h3><p>We make every effort to provide accurate product information and to fulfill orders correctly. However, final compatibility confirmation is the responsibility of the customer.</p><p>PNW Sanitary is not responsible for:</p><ul><li>Orders containing mismatched or incompatible components</li><li>Shipping refunds for correctly shipped items</li></ul><p>If you have questions about product specifications, sizing, or compatibility, our team is always happy to help before you place an order.</p><h3 id="need-assistance">Need Assistance?</h3><p>If you&apos;ve received the wrong item or need help determining next steps, contact our support team at <strong>support@pnwsanitary.com</strong>.</p>

I Received the Wrong Item — What Should I Do?

If your order from PNW Sanitary arrived damaged, follow these steps to report the issue. Learn what information to provide, what photos are required, and how replacement claims are processed.

<h3 id="if-your-order-arrived-damaged">If Your Order Arrived Damaged</h3><p>If your shipment arrives with damaged products or visibly damaged packaging, please contact our support team as soon as possible so we can begin the carrier claim process.</p><p>You can reach us at:<br><strong>support@pnwsanitary.com</strong></p><div style="border:1px solid #ddd; padding:12px; margin-bottom:16px; border-radius:4px;"><strong>Important:</strong> Claims for damaged or missing items must be reported within <strong>three business days</strong> of delivery. Claims submitted after this window may not be eligible for replacement.</div><h3 id="required-information">Required Information</h3><p>When contacting support, please include:</p><ul><li><strong>Your order number</strong></li><li><strong>The email address used at checkout</strong></li><li><strong>Photos of the damaged product</strong></li><li><strong>Photos of the damaged shipping box</strong></li><li><strong>Photos of the internal packaging</strong> (foam, dividers, packing paper, etc.)</li></ul><h3 id="do-not-discard-packaging">Do Not Discard Packaging</h3><p>All carriers (UPS, FedEx, USPS) require the original box and packaging materials to be kept until the claim is fully resolved.</p><p><strong>Please do not throw away:</strong></p><ul><li>The shipping box</li><li>All internal packaging material</li><li>The damaged product</li></ul><p>If packaging is discarded, the carrier may deny the claim and we may be unable to issue a replacement.</p><h3 id="do-not-refuse-the-shipment">Do Not Refuse the Shipment</h3><p>Please <strong>do not refuse delivery</strong>, even if the package appears damaged. Refusing delivery significantly delays the claim and replacement process.</p><p>When a shipment is refused:</p><ul><li>The package must travel back through the carrier&#x2019;s network, which can take several days</li><li>Carriers lose the ability to document damage at the delivery location, which is required for many claims</li><li>The carrier may deny or delay the claim due to insufficient inspection access</li><li>A replacement cannot be shipped until the refused package is returned, processed, and inspected</li></ul><p>Accepting the shipment and providing photos immediately ensures the fastest resolution.</p><h3 id="why-photos-are-required">Why Photos Are Required</h3><p>The photos you provide allow us to file a damage claim with the carrier. To ensure approval, photos must clearly show:</p><ul><li>Exterior damage to the box (dents, tears, crushing)</li><li>Internal packaging condition</li><li>The damaged product itself</li></ul><h3 id="what-happens-next">What Happens Next</h3><p>Once all required photos and details are received, PNW Sanitary will file a damage claim with the carrier. The claim process typically takes <strong>up to 10 business days</strong> depending on the carrier&#x2019;s response time.</p><div style="border:1px solid #ddd; padding:12px; margin-bottom:16px; border-radius:4px;"><strong>Significant Damage:</strong><br>If the damage is clearly caused during shipping and fully documented with photos of the box, packaging, and product, <strong>PNW Sanitary will ship a replacement immediately</strong> once all required information is received. We will not require you to wait for the carrier&apos;s claim investigation to complete.</div><div style="border:1px solid #ddd; padding:12px; margin-bottom:16px; border-radius:4px;"><strong>Carrier Claim Requirement:</strong><br>In all cases, we must still submit a claim to the carrier, but we will not delay your replacement if the damage is obvious and properly documented.</div><h3 id="need-assistance">Need Assistance?</h3><p>If you believe your order was damaged in transit or have questions about the claim process, please contact our support team at <strong>support@pnwsanitary.com</strong>.</p>

My Order Arrived Damaged — What Should I Do?

If an item appears missing from your PNW Sanitary shipment, follow these steps to check for multi-package deliveries and learn what information to provide our support team.

<h3 id="before-contacting-support">Before Contacting Support</h3><p>If an item appears to be missing, the first step is to verify whether your order shipped in more than one package. Multi-package orders may arrive separately depending on the carrier&#x2019;s routing and delivery schedule.</p><p>To check for additional packages:</p><ul><li>Review the shipping confirmation email for multiple tracking numbers</li><li>On UPS or FedEx tracking pages, look for &#x201C;Packages in Shipment&#x201D; or &#x201C;Show All Packages&#x201D;</li><li>If one package has delivered, others may arrive later the same day or on the next business day</li></ul><p>Here is an example of how UPS displays multi-package tracking details:</p><p><img src="https://attachments.gorgias.help/PG09N6gbNwx4j5gK/hc/RVvEzB7N4D6beky0/2025112121-a86314db-d577-43fe-bf5c-8c67d7ebb7ea-ups-tracki_d0a1dcc8_1631579368921-1182170b-bef4-4418-aa57-dbbaac941555.webp" style="width: 800px;" class="fr-fic fr-dib"></p><h3 id="if-all-packages-have-been-delivered">If All Packages Have Been Delivered</h3><p>If tracking confirms that all packages in your shipment have been delivered and an item is still missing, please contact our support team right away.</p><p>You can reach us at:<br><strong>support@pnwsanitary.com</strong></p><div style="border:1px solid #ddd; padding:12px; margin-bottom:14px; border-radius:4px;"><strong>Important:</strong> Missing item claims must be submitted within <strong>three business days</strong> of delivery. Claims made after this window may not be eligible for replacement.</div><h3 id="required-information">Required Information</h3><p>When contacting support, please include the following:</p><ul><li><strong>Your order number</strong></li><li><strong>The email address used at checkout</strong></li><li><strong>A list of the item(s) you believe are missing</strong></li></ul><h3 id="what-happens-next">What Happens Next</h3><p>Once we receive your information, our team will:</p><ul><li>Verify the shipped quantities and package contents</li><li>Review carrier scan data for all packages</li><li>Confirm whether the item shipped separately or was omitted in error</li></ul><div style="border:1px solid #ddd; padding:12px; margin-bottom:14px; border-radius:4px;"><strong>If an item was not included due to our error:</strong><br>We will ship the missing item immediately at no additional cost.</div><h3 id="need-assistance">Need Assistance?</h3><p>If you believe an item is missing from your order or have questions about multi-package shipments, please contact us at <strong>support@pnwsanitary.com</strong>.</p>

My Order Is Missing an Item — What Should I Do?

Learn how to cancel an unshipped order, what information to include, and when an order is no longer eligible for cancellation.

<h3 id="can-i-cancel-my-order">Can I Cancel My Order?</h3><p>Yes &#x2014; PNW Sanitary allows order cancellations on any order that has not yet shipped. Because we process orders quickly, we recommend submitting your request as soon as possible.</p><p>Please email your cancellation request to:<br><strong>support@pnwsanitary.com</strong></p><h3 id="required-information">Required Information</h3><p>To help us locate your order quickly, include the following details:</p><ul><li><strong>Your order number</strong></li><li><strong>The email address used at checkout</strong></li></ul><h3 id="when-an-order-cannot-be-cancelled">When an Order Cannot Be Cancelled</h3><p>Once an order has been packaged for shipment or has left our Olympia, Washington warehouse, it is no longer eligible for cancellation or modification.</p><div style="border:1px solid #ddd; padding:12px; margin-bottom:14px; border-radius:4px;"><strong>If the order has already shipped:</strong><br>You may still return eligible items by submitting a request through your customer account. Standard return eligibility and restocking fees apply.</div><h3 id="how-we-process-cancellation-requests">How We Process Cancellation Requests</h3><p>Upon receiving your email, we will make every effort to intercept the order before it is handed off to the carrier. While we cannot guarantee cancellation in all cases, we will notify you promptly once your request is reviewed.</p><h3 id="need-to-return-an-order-instead">Need to Return an Order Instead?</h3><p>If your order has already shipped and you no longer need some or all items, please submit a return through your customer account. For full return details, including eligibility and restocking fees, see:</p><p><strong><a href="https://support.pnwsanitary.com/en-US/how-do-i-return-an-item-3487384">How Do I Return an Item?</a></strong></p><h3 id="need-assistance">Need Assistance?</h3><p>If you have questions about whether your order is eligible for cancellation or need help initiating the process, please contact our support team at <strong>support@pnwsanitary.com</strong>.</p>

Can I Cancel My Order?

PNW Sanitary does not combine multiple orders. Learn how to cancel unshipped orders and place a new consolidated order.

<h3 id="can-i-combine-two-or-more-orders">Can I Combine Two or More Orders?</h3><p>PNW Sanitary does not combine orders once they are placed. Each order is processed as an individual transaction to ensure accuracy, traceability, and timely fulfillment.</p><p>If you need items from multiple orders shipped together, the best option is to request cancellation of the unshipped orders and place a new, consolidated order.</p><p>Please email your request to:<br><strong>support@pnwsanitary.com</strong></p><h3 id="required-information">Required Information</h3><p>To process the cancellation and allow you to place a combined order, please include:</p><ul><li><strong>All order numbers</strong> you would like cancelled</li><li><strong>The email address used at checkout</strong></li><li><strong>Confirmation that you intend to place a new combined order</strong></li></ul><h3 id="when-orders-cannot-be-cancelled">When Orders Cannot Be Cancelled</h3><p>Orders that have already been packaged or have left our Olympia, Washington warehouse cannot be cancelled or modified. In these cases, the orders will ship separately.</p><h3 id="why-orders-cannot-be-combined">Why Orders Cannot Be Combined</h3><p>To maintain accurate inventory, consistent processing, and reliable delivery timelines, all orders are treated as separate transactions from the moment they are submitted. This ensures that:</p><ul><li>Each order receives its own tracking number</li><li>Items are processed in the order they are received</li><li>Fulfillment accuracy is not impacted by manual adjustments</li></ul><h3 id="if-your-orders-are-still-eligible-for-cancellation">If Your Orders Are Still Eligible for Cancellation</h3><p>If the orders have not yet shipped, our support team will cancel the applicable orders and void the payment authorization. You may then place a new, consolidated order at your convenience.</p><h3 id="need-assistance">Need Assistance?</h3><p>If you have questions about cancelling an order or need help determining whether your orders are eligible, please contact our support team at <strong>support@pnwsanitary.com</strong>.</p>

Can I Combine Two or More Orders?

Learn what “product compatibility” means for sanitary fittings and why customers are responsible for verifying sizing, standards, and materials before placing an order.

<h3 id="overview">Overview</h3><p>Sanitary fittings, gaskets, and tubing must be compatible with your process, equipment, and standards. This includes correct sizing, connection style, material grade, pressure/temperature ratings, and gasket selection.</p><p>Because every system is different, <strong>PNW Sanitary cannot confirm compatibility for each unique installation</strong>. Final verification of fit and suitability rests with the customer.</p><h3 id="what-compatibility-means-for-sanitary-products">What &#x201C;Compatibility&#x201D; Means for Sanitary Products</h3><p>When selecting products, please verify all of the following as applicable:</p><ul><li><strong>Connection type:</strong> Tri-Clamp, I-Line, John Perry, Bevel Seat, or Butt-Weld</li><li><strong>Size and dimensions:</strong> tube OD, ferrule size, clamp size, and gasket size</li><li><strong>Material grade:</strong> 304 vs 316L stainless steel, gasket material (Buna, EPDM, PTFE, FKM, etc.)</li><li><strong>Surface finish:</strong> suitability for your process and regulatory requirements</li><li><strong>Pressure and temperature ratings:</strong> process conditions, CIP/SIP cycles, and cleaning chemistry</li><li><strong>Standards and specifications:</strong> 3-A, ASME BPE, or internal plant standards where applicable</li></ul><h3 id="customer-responsibility">Customer Responsibility</h3><p>It is the customer&#x2019;s responsibility to verify that the items in their cart are compatible with their application and with each other.</p><p>PNW Sanitary is not liable for:</p><ul><li>Orders containing mismatched or incompatible products</li><li>Incorrect sizes, connection types, or gasket materials selected during checkout</li><li>System design or application issues outside our control</li></ul><p><strong>Shipping charges will not be refunded</strong> for correctly shipped orders that are later found to be incompatible with the customer&#x2019;s equipment or process.</p><h3 id="how-we-can-help-before-you-order">How We Can Help Before You Order</h3><p>Our team is happy to assist with product selection questions, including:</p><ul><li>Clarifying catalog dimensions and connection styles</li><li>Reviewing basic sizing (tube OD, ferrule size, clamp size)</li><li>Discussing general gasket material behavior (temperature, chemicals, cleaning)</li></ul><p>However, we cannot approve or certify a design, guarantee performance in a specific system, or assume responsibility for final product selection.</p><h3 id="if-an-order-was-placed-with-incompatible-items">If an Order Was Placed with Incompatible Items</h3><p>If you discover that items are not compatible after ordering:</p><ul><li>Eligible, unused items may be returned under our standard <strong>30-day return policy</strong></li><li>All applicable <strong>restocking fees</strong> and <strong>packaging requirements</strong> still apply</li><li>Original shipping charges are non-refundable</li></ul><p>For full details, please see:<br><strong><a href="https://www.pnwsanitary.com/pages/how-to-return-an-order">How Do I Return an Item?</a></strong></p><h3 id="when-to-contact-us">When to Contact Us</h3><p>If you are unsure about compatibility before placing an order, contact our support team with:</p><ul><li>A brief description of your application</li><li>Any existing fitting or tubing sizes you are trying to match</li><li>Process conditions (temperature, cleaning method, and media where relevant)</li></ul><p>We can help you interpret product data and sizing information so you can make an informed selection.</p><h3 id="summary">Summary</h3><p>PNW Sanitary provides detailed product information and support, but final responsibility for compatibility rests with the customer. Please verify connection style, size, material, and process conditions before placing an order.</p>

Product Compatibility & Customer Responsibility

Learn the most common reasons a return may be rejected and how to avoid issues during the return process.

<h3 id="overview">Overview</h3><p>PNW Sanitary inspects every returned item to ensure it meets our return eligibility standards. If your return was denied, it means the item did not meet one or more requirements of our return policy.</p><h3 id="common-reasons-a-return-is-denied">Common Reasons a Return Is Denied</h3><ul><li><strong>The item shows signs of use or installation</strong><br>Products that have been used, installed, welded, scratched, cleaned, or altered cannot be accepted.</li><li><strong>The item arrived damaged due to poor packaging</strong><br>Sanitary components must be returned in the same protective condition in which they were shipped. Damage caused by inadequate packaging makes the item ineligible for refund.</li><li><strong>The item is missing original packaging</strong><br>When applicable, items must include protective bags, caps, sleeves, or manufacturer packaging.</li><li><strong>The item is a clearance, discontinued, or custom-made product</strong><br>These items are final-sale and not eligible for return.</li><li><strong>The return request was made after the 30-day return window</strong><br>Returns outside the eligibility window cannot be accepted.</li><li><strong>The item was shipped internationally</strong><br>All international orders are final sale.</li></ul><h3 id="how-to-avoid-return-issues">How to Avoid Return Issues</h3><ul><li>Only return <strong>new, unused</strong> items</li><li>Package items with <strong>adequate protection</strong> to avoid transit damage</li><li>Verify the correct item is being returned before shipping</li><li>Submit all return requests through your account before shipping anything back</li></ul><h3 id="need-clarification">Need Clarification?</h3><p>If you believe your return should not have been denied, or if you need help understanding the eligibility guidelines, please contact our support team at <strong>support@pnwsanitary.com</strong>.</p>

Why Was My Return Denied?

Learn why used, installed, or modified sanitary fittings cannot be returned.

<h3 id="are-used-or-installed-items-eligible-for-return">Are Used or Installed Items Eligible for Return?</h3><p>No. PNW Sanitary cannot accept returns on any item that has been used, installed, modified, or shows signs of handling or wear. All returned products must be in <strong>new, unused, and resalable condition</strong>.</p><h3 id="examples-of-items-not-eligible-for-return">Examples of Items Not Eligible for Return</h3><ul><li>Fittings that show tool marks, scratches, dents, or surface wear</li><li>Gaskets that have been compressed, installed, or cleaned</li><li>Tubing or spool assemblies that have been cut, welded, or altered</li><li>Items exposed to chemicals, CIP/SIP processes, or cleaning agents</li><li>Products missing protective caps, seals, or packaging</li></ul><h3 id="why-used-items-cannot-be-accepted">Why Used Items Cannot Be Accepted</h3><p>Because sanitary components are used in food, beverage, dairy, and high-purity applications, we are unable to resell any product that has been installed or may have come into contact with process material. This ensures quality, safety, and regulatory compliance.</p><h3 id="if-you-ordered-the-wrong-size-or-type">If You Ordered the Wrong Size or Type</h3><p>If your item is unused and within the 30-day return window, you may submit a standard return request through your customer account. Restocking fees and eligibility rules apply.</p><h3 id="need-assistance">Need Assistance?</h3><p>If you&#x2019;re unsure whether your item qualifies as unused, please contact us at <strong>support@pnwsanitary.com</strong> before shipping anything back.</p>

Can I Return Used or Installed Items?

Learn why PNW Sanitary applies a restocking fee to returned items and how it supports our quality control process.

<h3 id="what-is-the-restocking-fee">What Is the Restocking Fee?</h3><p>All eligible returns are subject to a <strong>15% restocking fee</strong>. This fee is deducted from the refund amount once the returned product is inspected and approved.</p><h3 id="why-we-charge-a-restocking-fee">Why We Charge a Restocking Fee</h3><p>The restocking fee supports the costs associated with:</p><ul><li>Inspecting returned items for damage, wear, or contamination</li><li>Cleaning and repolishing stainless when necessary</li><li>Repackaging products into new sanitary-grade packaging</li><li>Protecting inventory accuracy and quality standards</li></ul><h3 id="when-the-restocking-fee-applies">When the Restocking Fee Applies</h3><p>The restocking fee applies to all eligible returns, including:</p><ul><li>Items ordered in the wrong size or connection type</li><li>Unwanted items or change-of-mind returns</li><li>Over-ordered quantities</li></ul><h3 id="when-the-restocking-fee-does-not-apply">When the Restocking Fee Does Not Apply</h3><p>The restocking fee is waived in cases where:</p><ul><li>PNW Sanitary shipped the incorrect item</li><li>A product arrives damaged and is verified through the carrier claim process</li></ul><h3 id="how-to-avoid-restocking-fees">How to Avoid Restocking Fees</h3><ul><li>Verify compatibility before ordering (connection type, size, material)</li><li>Confirm quantities prior to checkout</li><li>Contact us with technical questions before placing an order</li></ul><h3 id="need-more-information">Need More Information?</h3><p>If you have questions about how the restocking fee applies to your order, please reach out to <strong>support@pnwsanitary.com</strong>.</p>

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Customer Support - PNW Sanitary

Find information about PNW Sanitary returns, refund processing, damaged shipments, incorrect items, restocking fees, and return eligibility. Learn how to submit a return request through your account and understand our 30-day return policy.

Returns, Exchanges & Order Issues

Returns, refunds, and order issue assistance for PNW Sanitary customers. Learn how to submit a return, understand eligibility requirements, packaging guidelines, restocking fees, and what to do if your order arrives damaged or incorrect.