Understanding Our Restocking FeeUpdated a day ago

What Is the Restocking Fee?

All eligible returns are subject to a 15% restocking fee. This fee is deducted from the refund amount once the returned product is inspected and approved.

Why We Charge a Restocking Fee

The restocking fee supports the costs associated with:

• Inspecting returned items for damage, wear, or contamination
• Cleaning and repolishing stainless when necessary
• Repackaging products into new sanitary-grade packaging
• Protecting inventory accuracy and quality standards

When the Restocking Fee Applies

The restocking fee applies to all eligible returns, including:

• Items ordered in the wrong size or connection type
• Unwanted items or change-of-mind returns
• Over-ordered quantities

When the Restocking Fee Does Not Apply

The restocking fee is waived in cases where:

• PNW Sanitary shipped the incorrect item
• A product arrives damaged and is verified through the carrier claim process

How to Avoid Restocking Fees

• Verify compatibility before ordering (connection type, size, material)
• Confirm quantities prior to checkout
• Contact us with technical questions before placing an order

Need More Information?

If you have questions about how the restocking fee applies to your order, please reach out to [email protected].