Where Can I Find the Warranty Policy?Updated 20 hours ago
Where Can I Find the Warranty Policy?
PNW Sanitary’s full Warranty Policy is available on our website and details the coverage terms for defects, workmanship issues, and nonconforming products. It also explains what is not covered and how to request warranty support.
You can view it anytime at:
PNW Sanitary Warranty Policy
What the Warranty Policy Covers
Our Warranty Policy includes information on:
- Coverage for manufacturer defects and nonconforming products
- What is considered a warrantable issue
- Items excluded from warranty coverage
- How to submit a warranty claim
- Response and processing timelines
The warranty focuses primarily on defects in materials or workmanship for stainless steel fittings, tubing, gaskets, and related sanitary components.
How to Request Warranty Assistance
If you believe you received a defective or nonconforming item, our team can help. When contacting us, please include:
- Your order number
- The email address used during checkout
- Photos showing the issue (product, label, packaging)
- A brief description of the problem
Our support team will review your claim and provide next steps, which may include replacement, refund, or additional inspection depending on the situation.
What Is Not Covered
Common exclusions include:
- Items damaged due to misuse, modification, or improper installation
- Normal wear on gasket materials
- Damage caused by incorrect chemical exposure or cleaning agents
- Products damaged during return shipping due to poor packaging
- Products altered after delivery (polishing, welding, machining, etc.)
Full details are listed on the Warranty Policy page.
Questions?
If you need help with a warranty concern, please contact our support team: