Learn where to find PNW Sanitary’s Pricing Policy, which includes reseller requirements, marketplace restrictions, and wholesale eligibility rules.

<h3 id="where-to-find-the-pricing-policy">Where to Find the Pricing Policy</h3><p>PNW Sanitary&#x2019;s full Pricing Policy is available on our website and covers reseller requirements, marketplace restrictions, wholesale eligibility, and general pricing terms.</p><p>You can view it anytime at:<br><strong><a href="https://www.pnwsanitary.com/pages/pricing-policy">PNW Sanitary Pricing Policy</a></strong></p><hr><h3 id="what-the-pricing-policy-covers">What the Pricing Policy Covers</h3><p>The Pricing Policy includes important information for both retail and B2B customers, such as:</p><ul><li>Wholesale pricing tiers and eligibility</li><li>Marketplace restrictions (Amazon, eBay, Walmart, etc.)</li><li>Authorized reseller requirements</li><li>Minimum advertised pricing (MAP), when applicable</li><li>Order and discount structures for approved B2B accounts</li></ul><p>All resellers and distributors must adhere to the terms outlined in this policy.</p><hr><h3 id="wholesale--b2b-customers">Wholesale &amp; B2B Customers</h3><p>If you are applying for B2B pricing, the Pricing Policy outlines the expectations and requirements for maintaining wholesale status, including:</p><ul><li>Valid resale or tax-exempt documentation</li><li>Compliance with marketplace restrictions</li><li>Proper use of wholesale pricing and discount tiers</li></ul><p>To apply for a wholesale account:<br><strong><a href="https://www.pnwsanitary.com/pages/b2b-application">Wholesale &amp; B2B Application</a></strong></p><hr><h3 id="questions">Questions?</h3><p>If you have questions about the Pricing Policy or need clarification, contact our support team:</p><p><strong>support@pnwsanitary.com</strong></p>

Where Can I Find the Pricing Policy?

Learn where to find PNW Sanitary’s official Return Policy and what it covers, including return eligibility, restocking fees, packaging requirements, and how to start a return.

<h3 id="where-can-i-find-the-return-policy">Where Can I Find the Return Policy?</h3><p>PNW Sanitary&#x2019;s complete Return Policy is available on our website and outlines return eligibility, timelines, restocking fees, packaging requirements, and how to initiate a return through our online system.</p><p>You can view it anytime at:<br><strong><a href="https://www.pnwsanitary.com/policies/refund-policy">PNW Sanitary Return Policy</a></strong></p><hr><h3 id="what-the-return-policy-covers">What the Return Policy Covers</h3><p>Our Return Policy includes important information such as:</p><ul><li>Which items are eligible for return</li><li>30-day return window for new, unused items</li><li>Restocking fee (15%) applied consistently to all eligible returns</li><li>Non-returnable items (custom orders, used items, international orders, etc.)</li><li>Packaging requirements to prevent damage during return transit</li><li>Refund timelines and processing</li><li>Instructions for reporting damage or incorrect items</li></ul><hr><h3 id="how-to-start-a-return">How to Start a Return</h3><p>All returns must be submitted through our online self-serve returns system, located inside your customer account. You can:</p><ul><li>Log in using the email address used at checkout</li><li>Select the order you&#x2019;d like to return</li><li>Choose the item(s) and reason for return</li><li>Submit the request directly to our support team</li></ul><p>If you cannot access your account, our support team is happy to assist.</p><hr><h3 id="important-notes">Important Notes</h3><p><strong>No Exchanges:</strong> We do not offer traditional exchanges. If you need a different item, simply return the original product (if eligible) and place a new order.</p><p><strong>Incorrect Items Shipped:</strong> If we shipped the wrong item, we will provide a prepaid return label and reship the correct item at no cost.</p><p><strong>Damaged in Transit:</strong> If an item arrives damaged, please contact us immediately with photos of the box, packaging, and product. Do not discard packaging until the claim is complete.</p><hr><h3 id="questions">Questions?</h3><p>If you need assistance with a return, contact our support team:</p><p><strong>support@pnwsanitary.com</strong></p>

Where Can I Find the Return Policy?

Learn where to find PNW Sanitary’s full Shipping Policy, including shipping methods, cutoff times, transit estimates, international options, and freight/LTL details.

<h3 id="where-can-i-find-the-shipping-policy">Where Can I Find the Shipping Policy?</h3><p>PNW Sanitary&#x2019;s complete Shipping Policy is available on our website and outlines our shipping methods, transit times, carrier options, cutoff times, international shipping guidelines, and freight/LTL procedures.</p><p>You can view it anytime at:<br><strong><a href="https://www.pnwsanitary.com/pages/shipping-policy">PNW Sanitary Shipping Policy</a></strong></p><hr><h3 id="what-the-shipping-policy-covers">What the Shipping Policy Covers</h3><p>The Shipping Policy provides detailed information regarding:</p><ul><li>Where we ship from (Olympia, Washington)</li><li>Shipping cutoff times for same-day fulfillment</li><li>Estimated delivery times for UPS Ground and other services</li><li>Expedited shipping options</li><li>LTL and freight handling procedures</li><li>International shipping availability</li><li>Tracking information and carrier updates</li></ul><p>The policy also outlines how backordered items are handled and what customers can expect if a delay occurs due to carrier operations or severe weather.</p><hr><h3 id="free-shipping-details">Free Shipping Details</h3><p>The Shipping Policy includes an overview of our free shipping program:</p><ul><li>Free UPS Ground shipping for retail orders of <strong>$99+</strong> (contiguous U.S. only)</li><li>Wholesale/B2B free shipping thresholds differ</li><li>Limitations apply for oversized, heavy, or freight-only items</li></ul><p>For full details, see:<br><strong><a href="https://www.pnwsanitary.com/pages/99-free-shipping">Free Shipping Program</a></strong></p><hr><h3 id="freight--ltl-shipping">Freight &amp; LTL Shipping</h3><p>Large orders, palletized shipments, or orders containing oversized items may be routed via LTL freight. When applicable, our Shipping Policy explains:</p><ul><li>How freight charges are calculated</li><li>Receiving requirements (dock, forklift, or liftgate service)</li><li>Free LTL eligibility for qualifying wholesale orders</li><li>Residential and limited-access delivery considerations</li></ul><hr><h3 id="international-shipping">International Shipping</h3><p>Our Shipping Policy details international carrier options, customs considerations, delivery estimates, and important notes regarding duties, taxes, and insurance coverage.</p><hr><h3 id="questions">Questions?</h3><p>If you need help understanding shipping options or delivery estimates, our support team is happy to help:</p><p><strong>support@pnwsanitary.com</strong></p>

Where Can I Find the Shipping Policy?

Learn where to find PNW Sanitary’s Warranty Policy, what it covers, and how to request assistance with defective or nonconforming products.

<h3 id="where-can-i-find-the-warranty-policy">Where Can I Find the Warranty Policy?</h3><p>PNW Sanitary&#x2019;s full Warranty Policy is available on our website and details the coverage terms for defects, workmanship issues, and nonconforming products. It also explains what is not covered and how to request warranty support.</p><p>You can view it anytime at:<br><strong><a href="https://www.pnwsanitary.com/pages/warranty-policy">PNW Sanitary Warranty Policy</a></strong></p><hr><h3 id="what-the-warranty-policy-covers">What the Warranty Policy Covers</h3><p>Our Warranty Policy includes information on:</p><ul><li>Coverage for manufacturer defects and nonconforming products</li><li>What is considered a warrantable issue</li><li>Items excluded from warranty coverage</li><li>How to submit a warranty claim</li><li>Response and processing timelines</li></ul><p>The warranty focuses primarily on defects in materials or workmanship for stainless steel fittings, tubing, gaskets, and related sanitary components.</p><hr><h3 id="how-to-request-warranty-assistance">How to Request Warranty Assistance</h3><p>If you believe you received a defective or nonconforming item, our team can help. When contacting us, please include:</p><ul><li>Your order number</li><li>The email address used during checkout</li><li>Photos showing the issue (product, label, packaging)</li><li>A brief description of the problem</li></ul><p>Our support team will review your claim and provide next steps, which may include replacement, refund, or additional inspection depending on the situation.</p><hr><h3 id="what-is-not-covered">What Is Not Covered</h3><p>Common exclusions include:</p><ul><li>Items damaged due to misuse, modification, or improper installation</li><li>Normal wear on gasket materials</li><li>Damage caused by incorrect chemical exposure or cleaning agents</li><li>Products damaged during return shipping due to poor packaging</li><li>Products altered after delivery (polishing, welding, machining, etc.)</li></ul><p>Full details are listed on the Warranty Policy page.</p><hr><h3 id="questions">Questions?</h3><p>If you need help with a warranty concern, please contact our support team:</p><p><strong>support@pnwsanitary.com</strong></p>

Where Can I Find the Warranty Policy?

Learn how to request PNW Sanitary’s W-9 for vendor onboarding, accounting, and annual reporting purposes.

<h3 id="how-do-i-request-a-w-9-form">How Do I Request a W-9 Form?</h3><p>If your accounting or purchasing department requires a W-9 form to complete vendor setup, PNW Sanitary can provide a current copy upon request.</p><p>To request our W-9, simply email our support team:<br><strong>support@pnwsanitary.com</strong></p><hr><h3 id="what-information-to-include">What Information to Include</h3><p>To help us respond quickly, please include:</p><ul><li>Your company name</li><li>Your name and role (AP, purchasing, etc.)</li><li>The email address where the W-9 should be sent</li><li>Any required vendor or account reference numbers</li></ul><hr><h3 id="additional-notes">Additional Notes</h3><ul><li>W-9 forms are typically sent same business day.</li><li>If your company requires a specific vendor registration portal, please include invitation details or login instructions.</li><li>PNW Sanitary (a division of Ace Race Parts, Inc.) appears as the legal business name on our W-9.</li></ul><hr><h3 id="related-documentation">Related Documentation</h3><ul><li><a href="https://www.pnwsanitary.com/pages/sales-tax-exemption">Submit a Tax-Exempt or Resale Certificate</a></li><li><a href="https://www.pnwsanitary.com/pages/warranty-policy">Warranty Policy</a></li><li><a href="https://www.pnwsanitary.com/pages/shipping-policy">Shipping Policy</a></li><li><a href="https://www.pnwsanitary.com/pages/pricing-policy">Pricing Policy</a></li></ul><hr><h3 id="questions">Questions?</h3><p>If you need assistance with vendor setup or require additional business documents, contact us:</p><p><strong>support@pnwsanitary.com</strong></p>

How Do I Request a W-9 Form?

Learn how to request Mill Test Reports (MTRs) for PNW Sanitary stainless steel fittings, tubing, and components.

<h3 id="how-do-i-request-mtr-documentation">How Do I Request MTR Documentation?</h3><p>PNW Sanitary provides Material Test Reports (MTRs) for stainless steel fittings, tubing, and other applicable components. MTRs include heat/lot certification details, chemical composition, and material properties for verification and compliance purposes.</p><p>All MTRs are issued on official <strong>PNW Sanitary letterhead</strong> and delivered electronically as PDF files.</p><p>To request an MTR, please email our support team:<br><strong>support@pnwsanitary.com</strong></p><hr><h3 id="information-to-include">Information to Include</h3><p>For fastest processing, please include the following information in your request:</p><ul><li>Your order number</li><li>The email address used at checkout</li><li>The specific item(s) you need MTRs for</li></ul><p>If you are requesting MTRs for multiple lots, please list each item individually.</p><hr><h3 id="availability-of-mtrs">Availability of MTRs</h3><ul><li>MTRs are available for most stainless steel products, including fittings and tubing.</li><li>Gasket materials generally do <strong>not</strong> include MTR documentation.</li><li>If an item does not have an MTR (rare), our team will notify you immediately.</li></ul><p>All MTRs are stored by heat/lot number and matched to your order at the time of shipment.</p><hr><h3 id="processing-time">Processing Time</h3><ul><li>MTR requests are typically processed within one business day.</li><li>Large or multi-lot requests may require an additional day.</li><li>MTRs are delivered electronically as PDF attachments.</li></ul><hr><h3 id="related-resources">Related Resources</h3><ul><li><a href="https://www.pnwsanitary.com/pages/warranty-policy">Warranty Policy</a></li><li><a href="https://www.pnwsanitary.com/pages/shipping-policy">Shipping Policy</a></li><li><a href="https://www.pnwsanitary.com/pages/pricing-policy">Pricing Policy</a></li><li><a href="https://www.pnwsanitary.com/policies/refund-policy">Return Policy</a></li></ul><hr><h3 id="questions">Questions?</h3><p>If you need help locating a lot number, matching documentation to a previous purchase, or submitting a compliance request, please contact our support team:</p><p><strong>support@pnwsanitary.com</strong></p>

How Do I Request Material Test Reports (MTRs)?

Learn how to request a Certificate of Conformance (COC) for PNW Sanitary products, including what a COC includes and how to request one for compliance or recordkeeping.

<h3 id="how-do-i-request-a-certificate-of-conformance-coc">How Do I Request a Certificate of Conformance (COC)?</h3><p>PNW Sanitary can provide a Certificate of Conformance (COC) for stainless steel fittings, tubing, and other sanitary components upon request. A COC verifies that a product meets the published specifications, material requirements, and applicable sanitary standards.</p><p>All COCs are issued on official <strong>PNW Sanitary letterhead</strong> and delivered electronically as PDF files.</p><p>To request a COC, please email:<br><strong>support@pnwsanitary.com</strong></p><hr><h3 id="what-a-coc-includes">What a COC Includes</h3><p>A PNW Sanitary Certificate of Conformance typically includes:</p><ul><li>Product description and SKU</li><li>Applicable specifications (such as ASTM material grade)</li><li>Confirmation of alloy (304 or 316L)</li><li>Sanitary / 3-A conformity statement (if applicable)</li><li>Internal QC verification and approval</li></ul><p><strong>Important:</strong> A COC does <em>not</em> include chemical composition or heat/lot chemistry. If you need full material chemistry or heat/lot traceability, please request an MTR instead.</p><p>For MTR documentation:<br><strong><a href="https://www.pnwsanitary.com/pages/mtr-documentation">How Do I Request MTR Documentation?</a></strong></p><hr><h3 id="information-to-include-in-your-request">Information to Include in Your Request</h3><p>To speed up processing, please include the following:</p><ul><li>Your order number</li><li>The specific item(s) needing a COC</li><li>The email address where the COC should be sent</li><li>Any special facility or customer wording requirements</li></ul><hr><h3 id="processing-time">Processing Time</h3><ul><li>Standard COC requests are processed within one business day.</li><li>Larger or multi-item documentation requests may require up to two business days.</li></ul><hr><h3 id="related-policies">Related Policies</h3><ul><li><a href="https://www.pnwsanitary.com/pages/warranty-policy">Warranty Policy</a></li><li><a href="https://www.pnwsanitary.com/pages/shipping-policy">Shipping Policy</a></li><li><a href="https://www.pnwsanitary.com/policies/refund-policy">Return Policy</a></li><li><a href="https://www.pnwsanitary.com/pages/pricing-policy">Pricing Policy</a></li></ul><hr><h3 id="questions">Questions?</h3><p>If you need help with compliance documentation or facility-specific requirements, please contact our support team:</p><p><strong>support@pnwsanitary.com</strong></p>

How Do I Request a Certificate of Conformance (COC)?

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Access PNW Sanitary’s official policies and documentation, including pricing policy, returns, shipping, warranty, SDS/MTR requests, W-9 forms, COI requests, and tax exemption information.

Policies, Legal & Documentation

Find links to all PNW Sanitary policies, including pricing, returns, shipping, warranty, SDS/MTR requests, and business documentation (W-9, COI, tax exemption forms).