PNW Sanitary ships orders quickly from our Olympia, WA warehouse. Review domestic transit times, expedited service options, and carrier delivery expectations.

<h3 id="shipping-origin--tracking-information">Shipping Origin &amp; Tracking Information</h3><p>PNW Sanitary ships all orders directly from our Olympia, Washington warehouse. A tracking number is emailed as soon as your shipment is processed, allowing you to monitor delivery progress. Please note that it may take up to 24 hours for UPS or USPS to update tracking scans.</p><h3 id="business-hours--processing-schedule">Business Hours &amp; Processing Schedule</h3><p>Our operating hours are Monday&#x2013;Friday, excluding weekends and holidays. All transit-time estimates refer to business days. Carrier delays due to weather or operational issues may affect delivery times.</p><h3 id="domestic-ground-shipping">Domestic Ground Shipping</h3><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>Service:</strong> UPS Ground<br><strong>Typical Delivery:</strong> 1&#x2013;5 business days<br><strong>Availability:</strong> Contiguous United States<br><strong>Notes:</strong> Most in-stock items ship within 24 hours. Orders placed on weekends ship the next business day.</div><h3 id="expedited-shipping-options">Expedited Shipping Options</h3><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>UPS 3-Day Select</strong><br>Orders placed Monday&#x2013;Friday before 12:00 PM PT ship the same day. Delivery is typically within 3 business days.</div><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>UPS 2nd Day Air</strong><br>Orders placed before the cutoff ship the same day and typically arrive within 2 business days.</div><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>UPS Next Day Air</strong><br>Orders placed before 12:00 PM PT ship the same day and are scheduled to arrive the following business day.</div><h3 id="transit-time-maps">Transit-Time Maps</h3><p>Transit-time estimates for UPS Ground shipments depend on your location relative to our 98501 origin zip code. A general reference map is shown below. (Please note that transit times are estimates and not guaranteed.)</p><p><img src="https://attachments.gorgias.help/PG09N6gbNwx4j5gK/hc/RVvEzB7N4D6beky0/2025112120-98c78030-c645-4e67-b981-2df5cb70adc6-screenshot%202025-11-21%20at%2012.31.44%E2%80%AFpm.png" style="width: 100%; max-width: 800px;" class="fr-fic fr-dii"></p><h3 id="usps-priority-mail-disclaimer">USPS Priority Mail Disclaimer</h3><p><strong>USPS Priority Mail is not a guaranteed or expedited shipping service.</strong> Delivery estimates provided by USPS are not guaranteed, and delays do not qualify for shipping refunds. For guaranteed delivery timelines, we recommend selecting a UPS expedited service such as 3-Day, 2-Day, or Next Day Air.</p><h3 id="determining-exact-delivery-dates">Determining Exact Delivery Dates</h3><p>The most accurate delivery estimate appears at checkout. After adding items to your cart and entering your shipping address, available shipping options and estimated delivery dates will be displayed automatically.</p><p>If you need help selecting the right shipping method for a time-sensitive project, feel free to contact our support team.</p>

Shipping Methods, Transit Times & Delivery Estimates

PNW Sanitary offers free standard ground shipping on qualifying orders of $99 or more. Learn how it works and who qualifies.

<h3 id="free-shipping-on-orders-99">Free Shipping on Orders $99+</h3><p>PNW Sanitary offers <strong>free standard ground shipping</strong> on qualifying domestic orders of <strong>$99 or more</strong>. No coupon code is required&#x2014;eligible orders automatically receive free shipping at checkout.</p><p>This offer applies to retail website customers shipping within the contiguous United States.</p><hr><h3 id="who-qualifies">Who Qualifies?</h3><ul><li>Orders shipping to addresses in the <strong>contiguous United States (lower 48)</strong></li><li><strong>Small-parcel ground shipments</strong> only (typically UPS Ground or USPS)</li><li>Order subtotal must be <strong>$99 or more before taxes and discounts</strong></li></ul><hr><h3 id="whats-not-included">What&#x2019;s Not Included</h3><ul><li>Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, or non-contiguous regions</li><li><strong>LTL/Freight shipments</strong> (items &#x2265;150 lb or oversized)</li><li>Expedited or premium services (Next Day, 2-Day, 3-Day, etc.)</li><li>International orders</li></ul><p><em>Note:</em> If your order moves to freight due to weight or dimensions, free shipping does not apply.</p><hr><h3 id="how-free-shipping-works">How Free Shipping Works</h3><ol><li>Add items to your shopping cart.</li><li>If your subtotal is <strong>$99+</strong>, the free shipping option will automatically appear at checkout.</li><li>PNW Sanitary selects the most efficient standard ground method.</li></ol><p><strong>Estimated transit time:</strong> 1&#x2013;7 business days depending on destination and carrier.</p><hr><h3 id="orders-under-99">Orders Under $99</h3><p>For orders below the free-shipping threshold, real-time carrier rates are shown at checkout. Rates depend on package weight, dimensions, and destination ZIP code.</p><hr><h3 id="processing--fulfillment-times">Processing &amp; Fulfillment Times</h3><ul><li>Orders placed by <strong>12:00 pm Pacific Time</strong> (Monday&#x2013;Friday) typically ship the <strong>same business day</strong>.</li><li>Orders placed after 12:00 pm PT, on weekends, or on holidays ship the next business day.</li><li>If an item is backordered, our team will contact you with shipment options (ship complete later or split shipments).</li></ul><hr><h3 id="frequently-asked-questions">Frequently Asked Questions</h3><p><strong>Can I choose expedited shipping for free?</strong><br>No. Free shipping applies only to standard ground services.</p><p><strong>Will free shipping delay my order?</strong><br>No. Free-shipping orders follow the same fulfillment timelines as all other orders.</p><p><strong>Do backorders still qualify for free shipping?</strong><br>Yes. If your order subtotal originally qualified, the free-shipping benefit remains.</p><p><strong>Where can I view full shipping details?</strong><br>See our full <a href="/pages/shipping-policy">Shipping Policy</a> for carriers, transit maps, international options, and additional terms.</p><hr><h3 id="b2b--wholesale-customers">B2B / Wholesale Customers</h3><p>B2B customers have separate free-shipping thresholds and freight programs. For details, visit:</p><p><strong><a href="/pages/b2b-application">PNW Sanitary B2B Program</a></strong></p><hr><h3 id="questions-or-assistance">Questions or Assistance?</h3><p><strong>Sales &amp; product:</strong> <a href="mailto:sales@pnwsanitary.com">sales@pnwsanitary.com</a><br><strong>Support &amp; order status:</strong> <a href="mailto:support@pnwsanitary.com">support@pnwsanitary.com</a></p>

Do You Offer Free Shipping?

Learn how free shipping works for wholesale and B2B customers, including small-parcel and freight/LTL thresholds.

<h3 id="b2b-free-shipping-program">B2B Free Shipping Program</h3><p>Approved PNW Sanitary B2B and wholesale customers qualify for separate free-shipping thresholds that differ from our standard retail program. These thresholds are based on order size, weight, and shipping method.</p><hr><h3 id="free-small-parcel-shipping">Free Small-Parcel Shipping</h3><p>For eligible wholesale customers, free ground shipping is available for qualifying small-parcel orders that meet the current wholesale threshold (typically <strong>$1,000+</strong> before tax and discounts).</p><p>This applies to:</p><ul><li>Small-parcel shipments (UPS Ground)</li><li>Orders shipping within the contiguous U.S.</li><li>Orders that meet or exceed the wholesale threshold after discounts</li></ul><p><em>Note:</em> Discounted pricing may affect eligibility. Thresholds apply to the final discounted subtotal.</p><hr><h3 id="free-freight--ltl-shipping">Free Freight / LTL Shipping</h3><p>Most B2B orders over <strong>$1,000+</strong> qualify for <strong>free freight (LTL)</strong> to commercial addresses with standard receiving capability.</p><p>Includes:</p><ul><li>Palletized orders</li><li>Orders &#x2265;150 lb or requiring freight due to dimensions</li><li>Delivery to commercial locations with loading docks or forklifts</li></ul><p><strong>Residential delivery, liftgate service, or limited-access addresses</strong> may incur additional fees billed directly to the customer unless pre-arranged.</p><hr><h3 id="whats-not-included">What&#x2019;s Not Included</h3><ul><li>International orders</li><li>Expedited freight or time-specific delivery services</li><li>Freight requiring specialized handling</li><li>Freight to non-commercial or hard-to-access locations</li></ul><hr><h3 id="how-we-ship-b2b-orders">How We Ship B2B Orders</h3><ul><li>Orders are evaluated at checkout to determine parcel vs. freight.</li><li>Large B2B orders automatically route to LTL for safety and cost efficiency.</li><li>Our team may contact you if LTL is recommended or required.</li></ul><p>If free shipping applies, we select the most efficient domestic carrier (UPS Ground or contracted freight carriers).</p><hr><h3 id="do-b2b-customers-still-receive-retail-free-shipping">Do B2B Customers Still Receive Retail Free Shipping?</h3><p>No. B2B customers have <strong>different pricing structures</strong> and therefore follow the B2B shipping program, not the retail $99+ program.</p><hr><h3 id="need-an-updated-threshold">Need an Updated Threshold?</h3><p>Some B2B accounts (very high-volume or specialty purchasing) may qualify for customized thresholds. Contact us if you believe your buying program requires review.</p><p><strong>Sales:</strong> sales@pnwsanitary.com<br><strong>Wholesale Support:</strong> support@pnwsanitary.com</p><hr><h3 id="apply-for-a-b2b-account">Apply for a B2B Account</h3><p><strong><a href="https://www.pnwsanitary.com/pages/b2b-application">PNW Sanitary B2B Application</a></strong></p>

Do B2B Accounts Receive Free Shipping?

Once your order ships, a tracking number is emailed automatically. Learn how to monitor your shipment and what to do if tracking shows delays or no movement.

<h3 id="tracking-your-shipment">Tracking Your Shipment</h3><p>As soon as your order ships from our Olympia, Washington warehouse, <strong>a tracking number is automatically emailed to you</strong>. This number allows you to monitor your shipment through the carrier&#x2019;s website.</p><p>If you created an account during checkout, you can also view tracking details anytime by visiting:<br><a href="https://accounts.pnwsanitary.com/" target="_blank" rel="noopener noreferrer"><strong>Your Account</strong></a><strong>&#xA0;&#x203A; Orders</strong></p><p>Carrier Scan Delays</p><p>UPS and USPS may require <strong>up to 24 hours</strong> after pickup to update tracking information. During this time, it&#x2019;s normal for a package to show:</p><ul><li>&#x201C;Label Created&#x201D;</li><li>&#x201C;Shipment Ready for UPS/USPS&#x201D;</li><li>No movement or no origin scan</li></ul><p>This does not indicate an issue with the shipment.</p><h3 id="tracking-status-explanations">Tracking Status Explanations</h3><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>Status: &#x201C;Label Created&#x201D;</strong><br>The shipment has been prepared and is awaiting the carrier&#x2019;s first scan.</div><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>Status: &#x201C;In Transit&#x201D;</strong><br>The carrier has scanned your package and it is moving through their network.</div><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>Status: &#x201C;Out for Delivery&#x201D;</strong><br>The package is on a local delivery vehicle and should arrive that day.</div><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>Status: &#x201C;Delivered&#x201D;</strong><br>The carrier has marked the package as delivered. If you don&apos;t see it, review the guidance below.</div><h3 id="if-tracking-shows-no-movement">If Tracking Shows No Movement</h3><p>If your package shows no movement for more than <strong>48 hours</strong> after the carrier&#x2019;s first scan, it may indicate:</p><ul><li>A temporary carrier delay</li><li>A missed scan during transit</li><li>A routing irregularity</li></ul><p>If the package has not updated after 48 hours, feel free to contact our support team and we will investigate with the carrier.</p><h3 id="if-tracking-shows-delivered-but-you-dont-see-the-package">If Tracking Shows Delivered But You Don&#x2019;t See the Package</h3><p>If the carrier marks the shipment as delivered but it is not present:</p><ul><li>Confirm the delivery address</li><li>Check around entryways, side doors, or receiving areas</li><li>Ask other team members or departments who may have signed for it</li><li>Wait one additional business day &#x2014; carriers occasionally mark packages as delivered early</li></ul><p>If the package does not appear within one business day, please reach out to us so we can open a trace with the carrier.</p><h3 id="international-tracking">International Tracking</h3><p>International shipments may switch carriers once they reach the destination country. Tracking updates may:</p><ul><li>Be delayed during customs clearance</li><li>Display limited visibility after leaving the United States</li><li>Appear on the destination country&#x2019;s postal website instead of USPS</li></ul>

How Do I Track My Shipment?

If your shipment is delayed, shows no movement, or appears lost, here are the steps to take and how PNW Sanitary can help.

<h3 id="first-steps-if-your-shipment-appears-delayed">First Steps if Your Shipment Appears Delayed</h3><p>Most shipments from PNW Sanitary travel without issue, but delays can occur due to weather, volume, or carrier routing changes. If your order appears delayed, here are the recommended steps before contacting support.</p><h3 id="review-the-tracking-details">Review the Tracking Details</h3><p>Start by reviewing the tracking number on the carrier&#x2019;s website. Look for the most recent scan and any exception messages.</p><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>Status: &#x201C;Label Created&#x201D; for 24+ hours</strong><br>The shipment may be waiting for its first scan, or the carrier may have missed the initial scan. Packages often move through the network even when the scan has not updated.</div><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>Status: &#x201C;In Transit&#x201D; with no movement for 48+ hours</strong><br>This generally indicates a carrier delay or a missed scan. The package is usually still moving normally.</div><h3 id="if-tracking-shows-delivered-but-you-cannot-find-the-package">If Tracking Shows &#x201C;Delivered&#x201D; But You Cannot Find the Package</h3><p>Before contacting support, please:</p><ul><li>Verify the shipping address on your order confirmation</li><li>Check all receiving areas, docks, and building entry points</li><li>Ask coworkers or other departments (common in commercial facilities)</li><li>Allow one additional business day&#x2014;carriers may mark a shipment as delivered early</li></ul><h3 id="when-a-package-may-be-considered-lost">When a Package May Be Considered Lost</h3><p>A shipment may be considered lost when:</p><ul><li>Tracking shows no movement for several business days, and</li><li>The carrier&#x2019;s estimated delivery window has passed</li></ul><h3 id="information-to-provide-pnw-sanitary">Information to Provide PNW Sanitary</h3><p>If you believe your shipment is lost, please contact our support team and include:</p><ul><li>Your order number</li><li>Your tracking number</li><li>The email address used during checkout (if different from the one you&#x2019;re contacting us with)</li><li>A brief description of the issue (no movement, marked delivered, etc.)</li></ul><h3 id="what-happens-after-you-contact-us">What Happens After You Contact Us</h3><p>Once we receive your details, we will immediately contact the carrier and request an investigation. The carrier will:</p><ul><li>Verify the last scan location</li><li>Check internal routing and distribution centers</li><li>Contact the delivery terminal for final delivery details</li></ul><p><strong>Carrier investigations typically take up to 5 business days to complete.</strong></p><h3 id="replacements--refunds-for-lost-shipments">Replacements &amp; Refunds for Lost Shipments</h3><p>If the carrier confirms that a shipment has been lost, we will provide options based on your needs:</p><ul><li>Ship a replacement for the missing items</li><li>Issue a refund for the affected items</li></ul><p>We will work with you to determine the best solution for your situation.</p><h3 id="usps-priority-mail-note">USPS Priority Mail Note</h3><p>USPS Priority Mail is <strong>not</strong> a guaranteed delivery service. Delivery estimates are not guaranteed, and USPS delays do not qualify for automatic shipping refunds. For time-sensitive shipments, we recommend selecting a UPS expedited service.</p>

My Shipment Is Lost or Delayed — What Should I Do?

PNW Sanitary offers freight shipping for large, heavy, or palletized orders. Learn how freight quotes, free LTL eligibility, and delivery requirements work.

<h3 id="freight-shipping-availability">Freight Shipping Availability</h3><p>Yes &#x2014; PNW Sanitary offers <strong>LTL freight shipping</strong> for large, heavy, or palletized orders. Freight service is often the most cost-effective and reliable method for shipping bulk sanitary fittings, tubing, or multiple cases of product.</p><p>Orders that exceed standard parcel weight or dimensional limits will automatically be flagged for freight shipment during fulfillment.</p><h3 id="when-freight-shipping-is-recommended">When Freight Shipping Is Recommended</h3><ul><li>Large-volume orders (cases, master cartons, or mixed pallets)</li><li>Orders containing long sanitary tubing or oversized spool assemblies</li><li>Orders exceeding parcel weight limits (typically 150 lbs or more)</li><li>Shipments requiring additional protection, banding, or palletization</li></ul><h3 id="freight-cost-eligibility">Freight Cost Eligibility</h3><p>Most palletized orders qualify for <strong>free LTL freight shipping</strong> when the order total meets our standard freight threshold. For the majority of customers, <strong>orders of $1,000 or more ship via LTL at no additional cost</strong>.</p><p>This applies to both commercial and residential deliveries, although additional carrier surcharges (such as liftgate service or appointment fees) may still apply when required by the delivery location.</p><p>If your order qualifies for free freight shipping, this will be confirmed during checkout or by our support team when preparing your shipment.</p><h3 id="how-to-request-a-freight-quote">How to Request a Freight Quote</h3><p>If your order qualifies for freight shipping or you would prefer a freight quote, please contact our support team with the following information:</p><ul><li>Shipping address and company name</li><li>Whether the delivery location is commercial or residential</li><li>Whether a loading dock or forklift is available</li><li>Any access limitations (gated entry, appointment required, etc.)</li><li>Items or SKUs you plan to order</li></ul><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>Quote Turnaround Time</strong><br>Most freight quotes are provided within 1 business day.</div><h3 id="delivery-requirements">Delivery Requirements</h3><p>Freight carriers require specific delivery conditions depending on the facility:</p><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>Commercial Delivery</strong><br>A loading dock or forklift is strongly recommended for safe and efficient unloading.</div><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>Residential Delivery</strong><br>Additional fees may apply. Liftgate service is required unless you have equipment to unload a pallet.</div><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>Delivery Appointments</strong><br>Some carriers require delivery appointments for certain locations. Lead times may vary by region.</div><h3 id="freight-lead-times">Freight Lead Times</h3><p>Freight transit times vary by destination, carrier capacity, and weather. Most LTL shipments within the contiguous United States arrive within <strong>2&#x2013;7 business days</strong>.</p><h3 id="preparing-your-facility">Preparing Your Facility</h3><p>To ensure a smooth delivery:</p><ul><li>Confirm someone will be available during normal business hours</li><li>Ensure the receiving area is accessible for a 53&apos; truck or box truck</li><li>Notify us of any special receiving requirements</li></ul><h3 id="tracking-freight-shipments">Tracking Freight Shipments</h3><p>Once your freight shipment dispatches, we will email a PRO number or tracking link provided by the carrier. Freight tracking updates are less frequent than parcel shipments and may only show major transit points.</p><h3 id="damaged-or-missing-freight-deliveries">Damaged or Missing Freight Deliveries</h3><p>For freight shipments, it is important to:</p><ul><li>Inspect the pallet before signing the delivery receipt</li><li>Note any visible damage on the paperwork</li><li>Take photos if the pallet or boxes appear damaged</li></ul><p>If the shipment appears damaged or items are missing, please contact us immediately with photos and documentation so we can work with the carrier on a claim.</p><h3 id="need-assistance">Need Assistance?</h3><p>If you need a freight quote or help determining whether your order qualifies for LTL shipping, our support team is here to help.</p>

Do You Offer Freight Shipping for Bulk or Palletized Orders?

PNW Sanitary ships internationally using UPS, FedEx, and USPS. Learn about duties and taxes, payment options, insurance, and important policies for international orders.

<h3 id="international-shipping-availability">International Shipping Availability</h3><p>Yes &#x2014; PNW Sanitary ships to many international destinations. We offer several international shipping options through <strong>UPS, FedEx, and USPS</strong>. Live rates, including any applicable duties and taxes for select services, are shown directly in the checkout process.</p><p>If your country does not appear as an option during checkout, please contact our support team for assistance with placing your order.</p><h3 id="shipping-services-offered">Shipping Services Offered</h3><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>UPS Worldwide Services</strong><br>Duties and taxes prepaid for most destinations. Reliable transit times and detailed tracking visibility.</div><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>FedEx International Services</strong><br>Duties and taxes prepaid for many destinations. Robust tracking and fast delivery options.</div><div style="border:1px solid #ddd; padding:12px; margin-bottom:10px; border-radius:4px;"><strong>USPS International</strong><br>Economy-focused option. Tracking visibility and delivery times vary by country. Duties and taxes are not prepaid through USPS.</div><h3 id="customs-duties-taxes--fees">Customs Duties, Taxes &amp; Fees</h3><p>International shipments may incur duties, taxes, or import fees charged by the destination country. These charges are the responsibility of the customer. PNW Sanitary is not able to provide duty or tax estimates.</p><p>We cannot modify invoices to reduce declared values for the purpose of lowering duties or taxes.</p><h3 id="payment-methods-for-international-orders">Payment Methods for International Orders</h3><p>We accept several payment methods for international orders:</p><ul><li>Credit and debit cards</li><li>PayPal</li><li>Bank wire transfer (please contact support for wiring details)</li></ul><p>International payment transactions are monitored for security purposes. PNW Sanitary may cancel any order that appears to be fraudulent.</p><h3 id="insurance--claims">Insurance &amp; Claims</h3><p>International shipment insurance coverage varies by carrier and service level. Additional insurance may be purchased upon request.</p><p>For lost or damaged international shipments:</p><ul><li>PNW Sanitary will assist in filing a claim with the carrier</li><li>Claims may take 30&#x2013;60 days depending on the carrier&#x2019;s processing times</li><li>Claim reimbursement is determined by the carrier and may not equal the full value of the goods</li></ul><h3 id="transit-times">Transit Times</h3><p>International delivery times vary depending on destination, customs processing, and carrier service level. Shipments may experience additional delays due to import inspections, customs backlogs, or regional carrier capacity.</p><h3 id="international-order-policy">International Order Policy</h3><p><strong>All international orders are final sale and cannot be returned.</strong> It is the customer&#x2019;s responsibility to ensure item compatibility with their application before placing an order.</p><p>PNW Sanitary is unable to provide prepaid return labels for international shipments or accept returns across international borders.</p><h3 id="need-assistance">Need Assistance?</h3><p>If you have questions about international shipping, duties, payment methods, or available services to your country, please contact our support team.</p>

Do You Offer International Shipping?

Learn how duties, taxes, and import fees are handled for international orders shipped from PNW Sanitary, and what costs may be charged by your local customs authority.

<h3 id="understanding-duties-taxes--import-fees">Understanding Duties, Taxes &amp; Import Fees</h3><p>International shipments may be subject to <strong>duties, taxes, VAT, GST, brokerage fees, or other import charges</strong> imposed by the destination country. These fees are assessed by local customs authorities and are not controlled by PNW Sanitary or the shipping carrier.</p><p>The specific amount varies based on:</p><ul><li>Your country&#x2019;s import regulations</li><li>The type and value of the products ordered</li><li>Your local customs tariff classifications</li><li>The carrier service selected</li></ul><h3 id="customer-responsibility-for-duties--taxes">Customer Responsibility for Duties &amp; Taxes</h3><p><strong>All customs duties, taxes, and import fees are the sole responsibility of the customer.</strong> These charges are not included unless clearly displayed as part of a prepaid carrier service during checkout.</p><p>PNW Sanitary is unable to:</p><ul><li>Estimate or quote duties or taxes in advance</li><li>Modify an invoice to reduce declared value</li><li>Mark shipments as &#x201C;gift,&#x201D; &#x201C;sample,&#x201D; or assign inaccurate product descriptions</li></ul><h3 id="prepaid-duties--taxes-ups--fedex">Prepaid Duties &amp; Taxes (UPS / FedEx)</h3><p>Certain international services from UPS and FedEx offer <strong>prepaid duties and taxes</strong>. When these services are available to your destination, the total charges will appear automatically during checkout.</p><p>These services provide:</p><ul><li>Upfront visibility of landed cost</li><li>No payments due at delivery</li><li>Faster clearance through customs</li></ul><h3 id="non-prepaid-services-usps--some-upsfedex-options">Non-Prepaid Services (USPS &amp; Some UPS/FedEx Options)</h3><p>For shipping methods that do <strong>not</strong> include prepaid duties and taxes:</p><ul><li>Your local postal service or customs agency will determine the amount due</li><li>Payment is typically required before or at the time of delivery</li><li>Additional handling or brokerage fees may apply</li></ul><h3 id="checking-duty-or-tax-rates">Checking Duty or Tax Rates</h3><p>To estimate duties or taxes in advance, we recommend contacting your country&#x2019;s customs office. You may be asked for:</p><ul><li>Product descriptions (stainless steel sanitary fittings, tubing, gaskets, etc.)</li><li>Country of origin</li><li>HS code information (provided on request)</li></ul><h3 id="customs-delays">Customs Delays</h3><p>International shipments may be delayed during customs processing. This can occur due to:</p><ul><li>Random inspections</li><li>Backlogged customs facilities</li><li>Documentation review</li><li>Local carrier capacity</li></ul><p>These delays are not considered shipping failures and cannot be expedited by PNW Sanitary once the shipment is in the possession of the carrier or customs authority.</p><h3 id="refused-or-returned-international-shipments">Refused or Returned International Shipments</h3><p>If a shipment is refused, returned due to unpaid customs fees, or cannot be delivered for reasons outside of PNW Sanitary&#x2019;s control:</p><ul><li>The order is considered final sale</li><li>Shipping costs and duties are non-refundable</li><li>We are unable to accept returns shipped back across international borders</li></ul><h3 id="need-assistance">Need Assistance?</h3><p>If you have questions regarding international shipping services or documentation, please feel free to contact our support team.</p>

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Customer Support - PNW Sanitary

Learn about PNW Sanitary shipping options, domestic and international transit times, tracking guidance, freight eligibility, carrier delays, and delivery expectations for orders shipping from Olympia, Washington.

Shipping & Transit Information – PNW Sanitary

Get detailed information about shipping methods, transit times, tracking updates, freight shipping, international delivery, and how carriers handle delays. Learn what to expect once your order leaves our Olympia, Washington warehouse.