Learn how to create a PNW Sanitary account so you can save company details, view order history, and access B2B tools.

<h3 id="why-create-a-pnw-sanitary-account">Why Create a PNW Sanitary Account?</h3><p>A PNW Sanitary account makes it easier to manage orders and repeat purchasing. With an account, you can:</p><ul><li>View your full order history</li><li>Download invoices and order details</li><li>Submit and track returns</li><li>Save company and shipping information</li><li>Access B2B pricing and tools (for approved wholesale accounts)</li></ul><hr><h3 id="how-to-create-an-account">How to Create an Account</h3><p>You can create an account directly from our website in just a few steps:</p><ol><li>Go to the PNW Sanitary website.</li><li>Click the <strong>Account</strong> or <strong>Log In</strong> link in the site header.</li><li>Select <strong>Create account</strong> or <strong>Register</strong>.</li><li>Enter your name, email address, and a secure password.</li><li>Submit the form to create your account.</li></ol><p>You may receive a confirmation email asking you to verify your email address. If you do, follow the link in that email to activate your account.</p><hr><h3 id="creating-an-account-after-placing-an-order">Creating an Account After Placing an Order</h3><p>If you checked out as a guest previously, you can still create an account using the same email address you used at checkout. Once created, eligible past orders made with that email will be associated with your account automatically.</p><hr><h3 id="wholesale--b2b-accounts">Wholesale / B2B Accounts</h3><p>If you are applying for wholesale or B2B pricing, you will still create a standard customer account first. After your B2B application and resale certificate are reviewed and approved, your account will be updated to reflect your assigned pricing and terms.</p><p>For more information on wholesale accounts, please see:<br><strong><a href="https://www.pnwsanitary.com/pages/b2b-application">Wholesale &amp; B2B Accounts</a></strong></p><hr><h3 id="need-help">Need Help?</h3><p>If you are having trouble creating an account or did not receive an activation email, please contact our support team at <strong>support@pnwsanitary.com</strong>.</p>

How Do I Create an Account?

Learn how to access your PNW Sanitary account, reset your password, and troubleshoot login issues.

<h3 id="how-to-log-in-to-your-account">How to Log In to Your Account</h3><p>You can access your PNW Sanitary account from any device. Here&apos;s how to log in:</p><ol><li>Go to the PNW Sanitary website.</li><li>Click the <strong>Account</strong> or <strong>Log In</strong> link in the top menu.</li><li>Enter the email address associated with your account.</li><li>Enter your password and click <strong>Sign In</strong>.</li></ol><p>If you use Shop Pay, Apple Pay, or Google Pay, you may also see quick login options depending on your device.</p><hr><h3 id="how-to-reset-your-password">How to Reset Your Password</h3><p>If you forgot your password, you can reset it at any time:</p><ol><li>Go to the <strong>Account</strong> or <strong>Log In</strong> page.</li><li>Click <strong>Forgot your password?</strong></li><li>Enter the email address associated with your account.</li><li>Check your inbox for a reset link and follow the instructions.</li></ol><p>The reset email usually arrives within 1&#x2013;2 minutes. If you do not see it, please check your spam or junk folder.</p><hr><h3 id="if-you-did-not-receive-a-reset-email">If You Did Not Receive a Reset Email</h3><p>If the password reset email does not arrive:</p><ul><li>Confirm that you are using the same email you used at checkout or during registration.</li><li>Check your spam/junk folder.</li><li>Try searching your email for: <strong>&quot;PNW Sanitary&quot;</strong> or <strong>&quot;password reset&quot;</strong>.</li></ul><p>If you still cannot access your account, our support team can help verify your identity and assist with access.</p><hr><h3 id="no-password-you-may-be-using-magic-link-login">No Password? You May Be Using &#x201C;Magic Link&#x201D; Login</h3><p>Some users may log in using one-time codes or email links if they originally checked out without creating a password. In these cases, you can:</p><ul><li>Create a password using the <strong>Forgot your password?</strong> link</li><li>Or continue using email verification links to log in</li></ul><hr><h3 id="wholesale--b2b-login">Wholesale &amp; B2B Login</h3><p>If you applied for a wholesale account, you will use the <strong>same login page</strong>. Once approved, your wholesale pricing and B2B tools appear automatically when logged in.</p><p>To apply for wholesale access:<br><strong><a href="https://www.pnwsanitary.com/pages/b2b-application">Wholesale &amp; B2B Accounts</a></strong></p><hr><h3 id="still-need-help">Still Need Help?</h3><p>If you&apos;re unable to access your account or reset your password, email us and we&#x2019;ll be happy to help:</p><p><strong>support@pnwsanitary.com</strong></p>

How Do I Log In or Reset My Password?

Learn how to update your company details, shipping addresses, and contact information in your PNW Sanitary account.

<h3 id="how-to-update-your-account-information">How to Update Your Account Information</h3><p>You can update most of your saved account information directly from your customer dashboard. This includes your name, company name, phone number, and default shipping address.</p><ol><li>Log in to your PNW Sanitary account.</li><li>Select <strong>Account</strong> in the site header.</li><li>Click <strong>View Addresses</strong> or <strong>Edit Profile</strong> depending on the information you want to change.</li><li>Update your details and save your changes.</li></ol><hr><h3 id="updating-shipping-addresses">Updating Shipping Addresses</h3><p>You can save multiple shipping addresses and set a default for future orders. To add or update addresses:</p><ol><li>Log in to your account.</li><li>Select <strong>View Addresses</strong>.</li><li>Choose <strong>Add Address</strong>, <strong>Edit</strong>, or <strong>Delete</strong>.</li></ol><p>Changes to your address book take effect immediately for future orders.</p><hr><h3 id="updating-payment-information">Updating Payment Information</h3><p>PNW Sanitary does not store or manage full credit card details in your account. Saved payment methods are managed through:</p><ul><li><strong>Shop Pay</strong> (edit via the Shop Pay management page)</li><li><strong>Apple Pay</strong> or <strong>Google Pay</strong> (edit in your device wallet)</li></ul><p>If a payment method fails during checkout, remove and re-add the card within your digital wallet.</p><hr><h3 id="changing-your-account-email">Changing Your Account Email</h3><p>Your account email can be changed from within your profile, as long as you still have access to your existing email.</p><p>If you no longer have access to the old email or cannot update it, contact us and we will assist after verifying your identity.</p><hr><h3 id="updating-your-business-information-b2b-accounts">Updating Your Business Information (B2B Accounts)</h3><p>If you have a wholesale or B2B account and need to update business details such as:</p><ul><li>Company name</li><li>Billing or shipping addresses</li><li>Resale certificate</li><li>Buyer contacts</li></ul><p>Please contact our support team so we can update your B2B profile and ensure your pricing, documents, and account status remain correct.</p><p><strong>Support:</strong> support@pnwsanitary.com</p><p>To apply for wholesale pricing or update your B2B status:<br><strong><a href="https://www.pnwsanitary.com/pages/b2b-application">Wholesale &amp; B2B Accounts</a></strong></p><hr><h3 id="need-help">Need Help?</h3><p>If you run into issues updating your information or see something in your profile that doesn&#x2019;t look correct, email our support team at <strong>support@pnwsanitary.com</strong> and we&#x2019;ll be happy to help.</p>

How Do I Update My Account Information?

Find all past PNW Sanitary orders, download invoices, and view order details from your customer account.

<h3 id="how-to-view-your-order-history">How to View Your Order History</h3><p>Your full order history is available anytime through your PNW Sanitary customer account. This includes retail orders, B2B orders, and any invoices associated with your purchases.</p><ol><li>Log in to your PNW Sanitary account.</li><li>Click the <strong>Account</strong> link in the site header.</li><li>Select <strong>Orders</strong> to view all past and current orders.</li></ol><p>Each order entry will display:</p><ul><li>Order number</li><li>Order date</li><li>Order status (processing, fulfilled, delivered, returned)</li><li>Tracking information (if shipped)</li><li>Total amount paid</li></ul><hr><h3 id="downloading-invoices">Downloading Invoices</h3><p>Every order includes a downloadable PDF invoice. You can access invoices in three ways:</p><ul><li><strong>From the order confirmation email:</strong><br>Look for the link labeled <em>&#x201C;Need a PDF copy of the invoice? Click here!&#x201D;</em></li><li><strong>From your account dashboard:</strong><br>Open any order and select <strong>Download Invoice</strong>.</li><li><strong>By email:</strong><br>Contact our support team if you need a copy showing a <em>$0.00 balance</em> or proof of payment for accounting records.</li></ul><p>If you require an internal invoice showing payment status for bookkeeping or tax purposes, our team can provide one upon request.</p><hr><h3 id="if-your-order-is-not-showing-in-your-account">If Your Order Is Not Showing in Your Account</h3><p>If you placed an order as a guest or checked out before creating an account, the order may not appear automatically. You can still link it by:</p><ul><li>Creating an account using the <strong>same email address</strong> used at checkout</li></ul><p>Any eligible past orders under that email will sync to your account automatically.</p><hr><h3 id="b2b-order-history">B2B Order History</h3><p>Wholesale and B2B customers can access all past orders&#x2014;including discounted pricing and freight details&#x2014;once logged in.</p><p>To apply for B2B pricing:<br><strong><a href="https://www.pnwsanitary.com/pages/b2b-application">Wholesale &amp; B2B Accounts</a></strong></p><hr><h3 id="need-help">Need Help?</h3><p>If you cannot locate a specific order or invoice, email our support team at <strong>support@pnwsanitary.com</strong> and we&#x2019;ll assist right away.</p>

How Do I View My Order History?

Learn how to save shipping addresses, manage your address book, and understand how payment methods are stored for future orders.

<h3 id="saving-shipping-addresses">Saving Shipping Addresses</h3><p>Your PNW Sanitary account allows you to save multiple shipping addresses for faster checkout. This is especially helpful for facilities with multiple receiving docks or customers who manage multiple locations.</p><h4 id="to-add-or-save-an-address">To add or save an address:</h4><ol><li>Log in to your PNW Sanitary account.</li><li>Click <strong>Account</strong> in the site header.</li><li>Select <strong>View Addresses</strong>.</li><li>Click <strong>Add Address</strong> or <strong>Edit</strong> an existing one.</li><li>Save your changes.</li></ol><p>You may also set a <strong>default shipping address</strong> which will automatically appear during checkout.</p><hr><h3 id="saving-payment-methods">Saving Payment Methods</h3><p>For security and PCI compliance, PNW Sanitary does not store full credit card numbers directly in your account. Saved payment methods are handled through your preferred checkout wallet:</p><ul><li><strong>Shop Pay</strong> &#x2014; saves cards and allows accelerated checkout</li><li><strong>Apple Pay</strong> &#x2014; stores cards in your Apple Wallet</li><li><strong>Google Pay</strong> &#x2014; stores cards in your Google Wallet</li><li><strong>PayPal</strong> &#x2014; manages stored cards and bank accounts within PayPal</li></ul><p>Because these wallets manage the payment details, updates must be made within the wallet&#x2014;not in your PNW Sanitary account dashboard.</p><hr><h3 id="how-to-update-saved-payment-methods">How to Update Saved Payment Methods</h3><p><strong>Shop Pay:</strong><br>Visit the Shop Pay management page using the link provided during checkout or from inside the Shop App. You can update or remove cards anytime.</p><p><strong>Apple Pay:</strong><br>Update cards from your device&#x2019;s <strong>Wallet</strong> app.</p><p><strong>Google Pay:</strong><br>Go to <strong>pay.google.com</strong> or open the Google Wallet app.</p><p><strong>PayPal:</strong><br>Log in to your PayPal account &#x2192; Settings &#x2192; Payments &#x2192; Manage cards/bank accounts.</p><p>If your saved payment method fails during checkout, removing and re-adding the card in your wallet usually resolves the issue.</p><hr><h3 id="b2b-accounts--saved-information">B2B Accounts &amp; Saved Information</h3><p>Wholesale and B2B customers can save multiple locations, ship-to addresses, and buyer contacts. This is helpful for multi-facility manufacturers, distributors, and processors who require different delivery points or purchasing identities.</p><p><strong>Saving payment methods for B2B customers:</strong><br>Approved B2B accounts may optionally store a credit card on file within Shopify&#x2019;s secure, PCI-compliant vault. This makes it quick and easy for purchasing teams to place repeat orders without re-entering card details.</p><p>PNW Sanitary does <strong>not</strong> have access to full card numbers&#x2014;only the last four digits are visible to our staff for identification purposes.</p><p>If you need help updating buyer contacts or enabling stored payment methods for your B2B profile, our team can assist.</p><p>To apply for wholesale pricing:<br><strong><a href="https://www.pnwsanitary.com/pages/b2b-application">Wholesale &amp; B2B Accounts</a></strong></p><hr><h3 id="need-assistance">Need Assistance?</h3><p>If you need help updating your information or something doesn&#x2019;t look right in your account, email us at <strong>support@pnwsanitary.com</strong>.</p>

How Do I Save Addresses or Payment Details?

Learn whether you need an account to place an order and the benefits of creating one.

<h3 id="do-i-need-an-account-to-place-an-order">Do I Need an Account to Place an Order?</h3><p>No&#x2014;creating an account is not required to place an order at PNW Sanitary. You may check out as a guest at any time.</p><p>However, creating an account provides several benefits, including faster checkout and easy access to past orders, invoices, and returns.</p><hr><h3 id="benefits-of-creating-an-account">Benefits of Creating an Account</h3><p>With a PNW Sanitary account, you can:</p><ul><li>View your complete order history</li><li>Download PDF invoices for accounting and tax documentation</li><li>Submit and track returns</li><li>Save shipping addresses for faster checkout</li><li>Store payment methods via Shop Pay, Apple Pay, Google Pay, or (for B2B customers) secure stored credit cards</li><li>Access wholesale pricing once approved for our B2B program</li></ul><p>Because of these features, we strongly recommend creating an account&#x2014;especially for repeat purchasers, buyers, and distributors.</p><hr><h3 id="how-to-create-an-account">How to Create an Account</h3><p>You can create an account anytime:</p><ol><li>Go to the PNW Sanitary website.</li><li>Click the <strong>Account</strong> link in the site header.</li><li>Select <strong>Create account</strong> or <strong>Register</strong>.</li><li>Enter your name, email address, and a secure password.</li></ol><p>If you previously placed orders as a guest, those orders may sync automatically if you create an account with the same email address used at checkout.</p><hr><h3 id="wholesale--b2b-accounts">Wholesale &amp; B2B Accounts</h3><p>Customers applying for B2B or wholesale pricing will still create a standard customer account first. After your application is approved, your account will update to reflect your assigned pricing and terms.</p><p>Apply for a wholesale account:<br><strong><a href="https://www.pnwsanitary.com/pages/b2b-application">PNW Sanitary B2B Application</a></strong></p><hr><h3 id="need-assistance">Need Assistance?</h3><p>If you&#x2019;re unsure whether you already have an account or need help creating one, contact our support team at <strong>support@pnwsanitary.com</strong>.</p>

Do I Need an Account to Place an Order?

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Customer Support - PNW Sanitary

Learn how to create and manage your PNW Sanitary account, including login, password reset, profile updates, and order history access for retail and B2B customers.

Account Management & Access

Manage your PNW Sanitary account, including how to create an account, log in, reset your password, update company details, and view past orders.