Learn which payment methods PNW Sanitary accepts for online orders, including cards, digital wallets, and options for larger B2B purchases.

<h3 id="accepted-payment-methods">Accepted Payment Methods</h3><p>PNW Sanitary accepts several secure payment methods for online orders. Available options may vary slightly based on your location and device, but generally include:</p><ul><li><strong>Major credit and debit cards</strong> (Visa, Mastercard, American Express, Discover)</li><li><strong>Digital wallets</strong> such as Shop Pay, Apple Pay, and Google Pay (where supported)</li><li><strong>PayPal</strong> (when available at checkout)</li></ul><p>All payments are processed securely through our checkout system. PNW Sanitary does not store full card numbers on our servers.</p><h3 id="payment-for-b2b-and-larger-orders">Payment for B2B and Larger Orders</h3><p>Most B2B customers place and pay for orders directly through our website using the standard payment options listed above. For high-volume purchasing or recurring orders, additional arrangements may be available on a case-by-case basis.</p><h3 id="currency">Currency</h3><p>PNW Sanitary displays and accepts payment in <strong>U.S. dollars (USD)</strong> as well as in the <strong>local currency of your viewing location</strong>. Your currency is selected automatically based on your region, and you may switch to USD at any time using the currency selector on our website.</p><p>Orders paid in a foreign currency are securely processed at the current conversion rate provided by our payment provider. If you prefer to pay in USD, simply change the currency display before checkout.</p><h4 id="why-does-the-final-amount-on-my-bank-statement-look-different">Why does the final amount on my bank statement look different?</h4><p>If you pay in a currency other than USD, your bank or card provider may apply its own exchange rate or additional conversion fees. These rates can differ from those used at checkout, which may cause a small variation in the final amount shown on your statement.</p><p>PNW Sanitary does not add or control any foreign transaction fees. For questions regarding conversion or international card fees, please contact your bank or card provider directly.</p><h3 id="payment-security">Payment Security</h3><p>Our checkout uses industry-standard encryption to protect your payment details. All payment information is handled by our payment processor and is not accessible to PNW Sanitary staff.</p><h3 id="when-is-my-card-charged">When Is My Card Charged?</h3><p>Payment is typically authorized and captured at the time your order is placed. If an authorization fails or is declined by your bank, your order will not be completed and no charges will be applied.</p><h3 id="need-assistance">Need Assistance?</h3><p>If you experience issues completing payment or have questions about accepted payment methods, please contact our support team at <strong>support@pnwsanitary.com</strong>.</p>

What Payment Methods Do You Accept?

Learn how to download your invoice, access it through your account, or request a zero-balance/internal invoice for accounting purposes.

<h3 id="there-are-three-ways-to-get-a-copy-of-your-invoice">There Are Three Ways to Get a Copy of Your Invoice</h3><p>PNW Sanitary provides multiple options for accessing invoices, depending on your accounting or documentation needs.</p><hr><h3 id="1-download-from-your-order-confirmation-email">1. Download From Your Order Confirmation Email</h3><p>Immediately after placing an order, you&#x2019;ll receive an order confirmation email. This email includes a link labeled:</p><p><strong>&quot;Need a PDF copy of the invoice? Click here!&quot;</strong></p><p>Clicking this link will download a PDF copy of your invoice instantly.</p><hr><h3 id="2-download-from-your-pnw-sanitary-account">2. Download From Your PNW Sanitary Account</h3><p>You can access all past orders and invoices directly through your online account:</p><ol><li>Log in to your PNW Sanitary account</li><li>Select <strong>Orders</strong></li><li>Choose the order you need</li><li>Click <strong>Download Invoice</strong> to save a PDF copy</li></ol><p>This method is recommended for frequent purchasers or B2B customers needing quick access to past invoices.</p><hr><h3 id="3-request-a-copy-from-our-support-team">3. Request a Copy From Our Support Team</h3><p>If you&#x2019;re unable to access your invoice or require a version showing payment status, you may email our support team at:</p><p><strong>support@pnwsanitary.com</strong></p><p>Please include:</p><ul><li>Your order number</li><li>The email address used at checkout</li></ul><div style="border:1px solid #ddd; padding:12px; border-radius:4px; margin-bottom:14px;"><strong>Need a zero-balance or paid-in-full invoice?</strong><br>We can provide a copy of our internal invoice showing that the balance has been paid. This is often required for brewery, food-processing, and industrial accounting workflows.</div><hr><h3 id="need-assistance">Need Assistance?</h3><p>If you have questions about invoice access or documentation requirements, please contact our support team at <strong>support@pnwsanitary.com</strong>.</p>

How Do I Get a Copy of My Invoice?

Learn how to request a zero-balance or paid-in-full invoice from PNW Sanitary for accounting, reimbursement, or record-keeping purposes.

<h3 id="do-you-provide-zero-balance-or-paid-in-full-invoices">Do You Provide Zero-Balance or Paid-in-Full Invoices?</h3><p>Yes. If you need documentation showing that an order has been fully paid and no balance remains, PNW Sanitary can provide a <strong>zero-balance (paid-in-full) invoice</strong> upon request.</p><p>These are often used for:</p><ul><li>Internal accounting and audit records</li><li>Reimbursement requests</li><li>Brewery, food-processing, or industrial purchasing documentation</li></ul><h3 id="what-you-receive-by-default">What You Receive by Default</h3><p>By default, all customers receive:</p><ul><li>An <strong>order confirmation email</strong> at the time of purchase</li><li>Access to a <strong>downloadable invoice</strong> from their PNW Sanitary account</li></ul><p>For many customers, these documents are sufficient for record-keeping. If you specifically need a document that clearly states <strong>$0.00 due</strong> or <strong>paid in full</strong>, we are happy to provide an internal invoice copy.</p><h3 id="how-to-request-a-zero-balance-invoice">How to Request a Zero-Balance Invoice</h3><p>Please email our support team at:<br><strong>support@pnwsanitary.com</strong></p><p>Include the following details to help us locate your order quickly:</p><ul><li><strong>Your order number</strong></li><li><strong>The email address used at checkout</strong></li><li>A brief note stating that you need a <strong>zero-balance / paid-in-full invoice</strong></li></ul><h3 id="what-the-zero-balance-invoice-shows">What the Zero-Balance Invoice Shows</h3><p>The zero-balance invoice will typically include:</p><ul><li>Order number and invoice number</li><li>Billing and shipping information</li><li>Itemized products and pricing</li><li>Tax and shipping (if applicable)</li><li><strong>Payment status indicating no balance due</strong></li></ul><h3 id="invoice-amounts-and-modifications">Invoice Amounts and Modifications</h3><p>PNW Sanitary cannot modify invoice amounts, reduce product prices, or alter line items for the purpose of changing tax, duty, or reimbursement outcomes. The zero-balance invoice will reflect the actual amounts charged at the time of purchase.</p><h3 id="need-help-accessing-standard-invoices">Need Help Accessing Standard Invoices?</h3><p>If you simply need a regular invoice copy, you may find it faster to:</p><ul><li>Use the <strong>&quot;Need a PDF copy of the invoice? Click here!&quot;</strong> link in your order confirmation email, or</li><li>Log in to your account and download the invoice from the <strong>Orders</strong> section</li></ul><p>For step-by-step instructions, see:<br><strong><a href="https://support.pnwsanitary.com/en-US/how-do-i-get-a-copy-of-my-invoice-3488501">How Do I Get a Copy of My Invoice?</a></strong></p><h3 id="still-have-questions">Still Have Questions?</h3><p>If you&#x2019;re unsure which type of document you need or your organization has specific formatting requirements, reach out to us at <strong>support@pnwsanitary.com</strong> and we&#x2019;ll do our best to help.</p>

Can You Send Me a Zero-Balance Invoice?

Learn the most common reasons a payment may be declined at checkout and steps you can take to resolve the issue.

<h3 id="overview">Overview</h3><p>If your payment was declined at checkout, it usually means your bank or card provider blocked the transaction for security or authorization reasons. PNW Sanitary does not see the exact reason for the decline, but there are several common causes and simple steps you can take to resolve them.</p><h3 id="common-reasons-a-payment-is-declined">Common Reasons a Payment Is Declined</h3><ul><li><strong>Bank security or fraud filters</strong><br>Your bank may flag the transaction as unusual, especially for larger orders, business purchases, or international transactions.</li><li><strong>Incorrect billing address or ZIP/postal code</strong><br>The billing address entered at checkout must match the address on file with your card provider. Address mismatches can cause the transaction to fail.</li><li><strong>Incorrect card details</strong><br>An error in the card number, expiration date, or security code (CVV/CVC) will trigger a decline.</li><li><strong>Insufficient funds or credit limit</strong><br>The available balance or credit limit on the card may be lower than the order total.</li><li><strong>Card not enabled for online or international purchases</strong><br>Some cards must be explicitly enabled for online, business, or cross-border transactions.</li><li><strong>Bank-imposed daily spending limits</strong><br>Your bank may approve the card in general, but a daily or per-transaction limit has been reached.</li></ul><h3 id="steps-to-resolve-a-declined-payment">Steps to Resolve a Declined Payment</h3><ol><li><strong>Double-check your billing information</strong><br>Confirm that your billing address, postal code, and card details exactly match what your bank has on file.</li><li><strong>Try a different payment method</strong><br>If available, try another card or a digital wallet such as Shop Pay, Apple Pay, Google Pay, or PayPal.</li><li><strong>Contact your bank or card provider</strong><br>Ask if they blocked or declined a transaction from PNW Sanitary. If so, they can usually clear the block and allow you to place the order again.</li></ol><h3 id="multi-currency-and-foreign-transaction-considerations">Multi-Currency and Foreign Transaction Considerations</h3><p>If you are paying in a currency other than USD, your bank may apply additional checks, conversion rules, or foreign transaction controls that can also lead to a decline. In some cases, switching the checkout currency to <strong>USD</strong> may help the transaction process successfully.</p><h3 id="has-my-card-been-charged">Has My Card Been Charged?</h3><p>If your payment was declined, the order will not be completed and we will not capture a charge. In some cases, your bank may place a temporary authorization hold that should automatically clear after a short period, depending on your bank&#x2019;s policies.</p><h3 id="need-assistance">Need Assistance?</h3><p>If you continue to experience payment issues after verifying your details and contacting your bank, please reach out to our support team with:</p><ul><li>The email address used at checkout</li><li>The approximate date and time of the attempted purchase</li><li>Any on-screen error message shown (if available)</li></ul><p>Contact us at <strong>support@pnwsanitary.com</strong> and we will do our best to help you complete your order.</p>

Why Was My Payment Declined?

Learn how PNW Sanitary handles purchase orders and how they can be used alongside our standard online checkout process.

<h3 id="do-you-accept-purchase-orders-as-payment">Do You Accept Purchase Orders as Payment?</h3><p>PNW Sanitary does not currently accept purchase orders (POs) as a standalone form of payment. All orders must be submitted and paid through our website using the available payment methods at checkout.</p><p>However, many customers still use POs for their internal purchasing workflow. In these cases, the PO is used for <strong>internal approval and record-keeping</strong>, while the actual order is placed and paid on our site.</p><h3 id="how-to-use-a-purchase-order-for-your-records">How to Use a Purchase Order for Your Records</h3><p>If your organization requires a PO number, we recommend the following workflow:</p><ol><li>Create a PO in your internal system for the items you wish to order from PNW Sanitary.</li><li>Place the order on our website using your preferred payment method.</li><li>Enter your PO number in the <strong>order notes</strong> field at checkout (if needed for your records).</li><li>Use the order confirmation email and invoice as supporting documentation for your internal PO.</li></ol><h3 id="net-terms-and-invoicing">Net Terms and Invoicing</h3><p>At this time, PNW Sanitary does not offer open credit terms or invoice-based payment by default. Most orders are prepaid at checkout using a card or digital wallet.</p><p>If you believe your organization may qualify for a different arrangement due to volume or specific requirements, please contact us so we can review your request.</p><h3 id="where-to-add-a-po-number">Where to Add a PO Number</h3><p>If you need your PO number referenced on our documentation:</p><ul><li>Add the PO number in the <strong>order notes</strong> field at checkout, or</li><li>Email us after placing the order with your PO number and order number so we can note it on your account.</li></ul><h3 id="need-assistance">Need Assistance?</h3><p>If you have questions about using purchase orders alongside our online checkout or need documentation for your internal process, please contact our support team at <strong>support@pnwsanitary.com</strong>.</p>

Do You Accept Purchase Orders?

Learn how to update your payment method for future purchases and what to do if you need to change the payment method on an existing order.

<h3 id="can-i-change-the-payment-method-on-an-existing-order">Can I Change the Payment Method on an Existing Order?</h3><p>No. Once an order has been submitted, the payment method used at checkout cannot be changed or modified. This is a platform-wide limitation for security and payment authorization reasons.</p><p>If you need to use a different card or payment method, the best option is to:</p><ol><li>Contact us at <strong>support@pnwsanitary.com</strong> to request cancellation (if the order has not yet shipped), and</li><li>Place a new order using your preferred payment method.</li></ol><hr><h3 id="updating-your-payment-method-for-future-orders">Updating Your Payment Method for Future Orders</h3><p>You can choose a different payment method during checkout at any time. If you have saved cards through Shop Pay or your browser&#x2019;s wallet, you can manage or remove them directly within those services.</p><p>PNW Sanitary does not store full card numbers or allow manual updates to payment information inside your customer account.</p><ul><li><strong>To update Shop Pay details:</strong> follow the prompts in the Shop Pay login screen.</li><li><strong>To update Apple Pay or Google Pay:</strong> update your card in the wallet app on your device.</li></ul><hr><h3 id="payment-method-not-working">Payment Method Not Working?</h3><p>If your saved card fails during checkout, you may need to:</p><ul><li>Remove and re-add the card in your digital wallet</li><li>Clear your browser&#x2019;s saved payment methods</li><li>Use another available payment option (Shop Pay, Apple Pay, Google Pay, or PayPal if available)</li></ul><hr><h3 id="need-assistance">Need Assistance?</h3><p>If you&#x2019;re having trouble completing payment or need help determining the next step, contact our support team at <strong>support@pnwsanitary.com</strong>.</p>

How Do I Update My Payment Method?

Blog / News

Terms & Conditions

B2B / Wholesale Accounts

Shop Now

About Us

Contact Us

Customer Support - PNW Sanitary

Learn about PNW Sanitary payment options, invoice retrieval, tax documentation, reseller certificates, and solutions for common billing or checkout issues.

Payments, Invoices & Tax Documents

Find information about accepted payment methods, how to access invoices or zero-balance documents, sales tax and reseller certificate requirements, and common checkout or billing issues when ordering from PNW Sanitary.